Privacy Policy

Ladies Diana operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”).

Ladies Diana is powered by Shopify, which enables us to deliver these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding your personal data.

Personal Information We Collect

“Personal information” refers to data that identifies or can be linked to you. We may collect:

Contact Details: Name, address, shipping/billing address, phone number, email
Financial Information: Payment details, transaction data, billing info
Account Information: Username, password, preferences
Transaction Data: Cart items, purchases, returns, wishlist
Communication Data: Messages sent to customer support
Device Information: IP address, browser, device type
Usage Data: Website activity and interaction behavior

Sources of Data Collection

We collect information from:

Directly from you (account creation, orders, inquiries)
Automatically (cookies, website usage tracking)
Service providers (payments, analytics, logistics)
Third-party partners

How We Use Your Information

1. Provide & Improve Services

Process orders, payments, returns
Manage accounts
Personalize your shopping experience

2. Marketing & Advertising

Send offers via email/SMS
Show relevant ads based on your activity

3. Security & Fraud Prevention

Detect fraud and secure transactions
Protect accounts and systems

4. Customer Support

Respond to queries and provide assistance

5. Legal Compliance

Comply with laws and legal requests

Sharing Your Information

We may share your data with:

Shopify and service providers (payments, shipping, analytics)
Marketing partners for advertising purposes
Logistics partners to deliver your orders
Legal authorities if required by law
Business transfers (merger, acquisition, etc.)

Relationship with Shopify

Our store is powered by Shopify, which may process your data to improve services, enable secure transactions, and support features like personalized recommendations.

To learn more, visit Shopify’s Privacy Policy:
https://privacy.shopify.com/en

Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing information.

Children’s Privacy

Our Services are not intended for individuals under the legal age in their jurisdiction. We do not knowingly collect data from minors.

Data Security & Retention

We take reasonable steps to protect your data, but no system is 100% secure.

We retain your information only as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes

Your Rights

Depending on your location, you may have the right to:

Access your data
Request correction
Request deletion
Data portability
Opt out of marketing communications

You can exercise these rights by contacting us.

📢 Communication Preferences

You can unsubscribe from promotional emails anytime. However, transactional emails (order updates, account info) will still be sent.

International Data Transfers

Your data may be processed outside your country. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions or complaints regarding this Privacy Policy, please contact us through our website or customer support channels.