Refund Policy

At Ladies Diana, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please review our return policy below for complete details.

Return Eligibility

You can request a return within 7 days of receiving your order. To be eligible:

• The item must be unused and in the same condition as received
• All original tags and packaging must be intact

⚠️ Important: For hygiene reasons, panties, lingerie, and intimate apparel are non-returnable and non-refundable.

How to Initiate a Return

Follow these simple steps:

Step 1: Contact Us
Email our support team at support@ladiesdiana.com with your order number and return request.

Step 2: Return Authorization
Our team will review your request and provide a Return Authorization (RA) number along with return instructions.

Step 3: Pack the Item
Securely pack the product and include:

• Your order number
• Reason for return
• Clearly mention the RA number on the package

Return Shipping

• Customer Responsibility: Return shipping costs are borne by the customer unless the item is defective or incorrect
• We recommend using a trackable courier service for safe delivery
• The return address will be shared in your approval email

Refund Process

Once we receive and inspect your return:

• ✅ Refund Method: Original payment method
• ⏳ Processing Time: Up to 10 business days after approval

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product:

• Contact us within 7 days of delivery
• We will arrange a replacement or full refund at no extra cost

Final Sale Items

Due to hygiene standards, the following items are non-returnable and non-exchangeable:

• Panties
• Lingerie
• Intimate apparel

Need Help?

If you have any questions or need assistance, feel free to contact our support team at support@ladiesdiana.com.

We’re committed to making your shopping experience smooth and worry-free.
Thank you for choosing Ladies Diana!